questions about shipping
Where do you ship to?
We ship to the USA & Canada!
how long does it take to get my order?
It can take up to 3-4 weeks to make & ship out your items to you, but I always work as quickly as humanly possible to get your orders out to you! Then, shipping carriers such as USPS or UPS generally take 3-5 business days to get your shipment to you if you are located in the USA. For Canada, it might take longer due to customs & fulfillment time for shipping carriers.
Here's why :)
1 - All products at pupsibilities are made to order! This approach helps diminish waste piling up on our beautiful planet. As an apparel brand owner, I feel this is the kindest & most sustainable approach that my small business can take for planet Earth.
2 - I am a multi-passionate animal advocate + need this time to balance all of the animal advocacy things that light me up; such as making these beautiful handmade products, dog walking, podcasting for the pupsibilities podcast, volunteering at animal shelters & animal sanctuaries, researching important animal advocacy topics, learning + so much more.
3 - While Chewy is a SUPER helpful pup who emotionally supports me through it all, I am the ONLY human here at Pupsibilities!
Need your order sooner? After placing your order, please reply to your order confirmation email & please feel free to ask! Jess and Chewy will let you know whether it is possible or not. Please understand that in many cases, we will not be able to make your processing time faster, however, if you ask & we can do it, we will make sure to do everything we can!
Where does my order ship from?
Your Pupsibilities orders ship from New Jersey, USA!
How much is shipping?
Shipping fees are based on what you order & where you live. USA shipping can be as low as $5 and CA shipping can be as low as $10, but could be more depending on what you order. All orders $75+ USD (not including shipping fees and/or sales tax) ship for FREE!
QUESTIONS ABOUT RETURNS
What is your return policy?
We have a 7-day return policy for eligible items, which means you have 7 days after receiving your item to request a return. Sale items, custom made items, & any product that is marked as a final sale item in it's product description are not returnable.
Learn more here.
When will I receive my refund?
You will be notified once we've received & inspected your return. If approved, we will automatically refund you on your original payment method. It might take a few days or weeks for your bank or credit card company to process and post your refund to your account. Please understand that we do not have control over the speed at which your refund is processed by your bank or credit card company.
What happens if my item arrives damaged?
Sometimes life is imperfect. Small businesses can be imperfect too! In the very rare occurance that your item arrives damaged, please reach out to us via email at email@example.com immediately so that we can make this right. We kindly ask that you reach out within 10 days of your delivery date. Thank you!
QUESTIONS ABOUT PUPSIBILITIES PRODUCTS
How do I care for my PUPSIBILITIES PRODUCT?
Care instructions can be found on each product page description.
HOW ARE PUPSIBILITIES PRODUCTS MADE?
Every single product that you receive from us is handmade by Jess & is made to order: which is an Earth friendly approach to our business that helps to avoid waste from unused inventory piling up on our beautiful planet.
what are PUPSIBILITIES products made from?
Materials of each product will be noted in the product's description.
WHAT SIZE SHOULD I ORDER?
For your convenience, each item will have information regarding sizing on their product page. PLEASE feel free to reach out with any sizing questions! :)
how does shopping for a cause at pupsibilities help animals?
At Pupsibilities, we make donations at the end of each business quarter, distributed amongst 5 different non-profits. With each item sold, a monetary donation will be made to a non-profit that dedicates their lives to animals in need. You will find out which non-profit will benefit from your order as a surprise when you receive your apparel in the mail!
Donations are distributed during the months of January, April, July & October!